Wednesday, October 23, 2013

The 5 Words You Can Never Speak In Customer Service - Forbes

<br /><a href="http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNF4WSRqEguG-LR6JA1CpcpPU3R4uw&url=http://www.forbes.com/sites/micahsolomon/2013/10/22/speaking-the-language-of-customer-service-recovery/"><b>The 5 Words You Can Never Speak In Customer <b>Service</b></b></a><br /><b>Forbes</b><br />When a customer contacts you to complain about your <b>service</b> or product, or needs your help in addressing a <b>service</b>-related breakdown – what I refer to (as a consultant and keynote speaker) as “<b>service</b> recovery” – there's almost nothing that matters <b>...</b><br />



via http://qworky.tk/node/6427

No comments:

Post a Comment