Wednesday, February 03, 2016


Looks nice and I'd love to try it out for my company -- hosted at first, then maybe on-premises if we like it.
There's no pricing details on /business, though, only a "Contact Us" link.
So I'll do what I do every time this happens: click "Close Tab" and move on.
(I don't want to talk to your -- or anybody else's -- sales people. Ever. I know I'm not alone either, so you're artificially limiting your user base if you do this.) reply

kentonv 5 hours ago

This isn't because we want to force you to talk to sales people (we don't even have any sales people! just us techies here!). The problem is that Sandstorm+Business is still in development, so there's nothing self-service for us to offer you. We want people willing to contact us to do so so that we can get their requirements and keep them updated, but if you don't want to talk to us (understandable -- I'm the same way), then your best bet is to try out the "individual" version now (which actually works OK for companies, but doesn't yet have all the features listed on the /business page).
Within a couple months we'll ship this, and then you'll be able to get it set up without talking to anybody. In fact, we plan to make it all part of the same build, so if you install from today then the features will appear over time...
(We're currently not actively working on a managed-hosting version of the "business" features. We'll probably do that someday, but on-prem is a big selling point so we're focusing on that for now. That said, many people use for work purposes today.) reply

tw04 3 hours ago

Seriously, you should consider making that somehow part of the "contact us" link. Because even as someone not using the service, anytime I see "contact us" I get the same disgusting feeling in the pit of my stomach that you want me to contact you because you want to up-sell me.
At the very least, make it a link to "show pricing" and then on the next page give an explanation of like - if you need X, it should cost approximately X. Because we're still figuring things out, we may need to give you custom pricing (from the geeks, not a sales guy, we promise!). "Contact Us" has unfortunately become synonymous with shitty used-car negotiations.

knughit 1 hour ago

If you don't trust their salespeople, why on earth would you trust them claiming that they aren't sales people? Judge based on the available facts, not superficial prejudices.

jonesb6 1 hour ago

As stated above, I think it's not so much a lack of trust but a lack of confidence in a company that can't give you a straight-up pricing structure on their web page.

from lizard's ghost

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